{"id":3579,"date":"2024-02-08T12:44:30","date_gmt":"2024-02-08T12:44:30","guid":{"rendered":"https:\/\/caproigfestival.com\/faqs\/"},"modified":"2026-02-26T13:27:19","modified_gmt":"2026-02-26T13:27:19","slug":"faqs","status":"publish","type":"page","link":"https:\/\/caproigfestival.com\/en\/faqs\/","title":{"rendered":"FAQs"},"content":{"rendered":"[vc_row type=”full_width_background” full_screen_row_position=”middle” column_margin=”default” column_direction=”default” column_direction_tablet=”default” column_direction_phone=”default” bg_color=”#f2f2f2″ bg_image=”5621″ bg_position=”center bottom” background_image_loading=”default” bg_repeat=”no-repeat” scene_position=”center” text_color=”light” text_align=”left” row_border_radius=”none” row_border_radius_applies=”bg” overflow=”visible” advanced_gradient_angle=”0″ overlay_strength=”0.3″ gradient_direction=”left_to_right” shape_divider_position=”bottom” bg_image_animation=”none” gradient_type=”default” shape_type=””][vc_column column_padding=”no-extra-padding” column_padding_tablet=”inherit” column_padding_phone=”inherit” column_padding_position=”all” column_element_spacing=”default” centered_text=”true” background_color_opacity=”1″ background_hover_color_opacity=”1″ column_shadow=”none” column_border_radius=”none” column_link_target=”_self” column_position=”default” advanced_gradient_angle=”0″ gradient_direction=”left_to_right” overlay_strength=”0.3″ width=”1\/1″ tablet_width_inherit=”default” tablet_text_alignment=”default” phone_text_alignment=”default” animation_type=”default” bg_image_animation=”none” border_type=”simple” column_border_width=”none” column_border_style=”solid” gradient_type=”default”][divider line_type=”No Line” custom_height=”120″ custom_height_tablet=”60″][\/vc_column][\/vc_row][vc_row type=”full_width_background” full_screen_row_position=”middle” column_margin=”default” column_direction=”default” column_direction_tablet=”default” column_direction_phone=”default” scene_position=”center” text_color=”dark” text_align=”left” row_border_radius=”none” row_border_radius_applies=”bg” overflow=”visible” advanced_gradient_angle=”0″ overlay_strength=”0.3″ gradient_direction=”left_to_right” shape_divider_position=”bottom” bg_image_animation=”none” gradient_type=”default” shape_type=””][vc_column column_padding=”no-extra-padding” column_padding_tablet=”inherit” column_padding_phone=”inherit” column_padding_position=”all” column_element_spacing=”default” centered_text=”true” background_color_opacity=”1″ background_hover_color_opacity=”1″ font_color=”#4283c2″ column_shadow=”none” column_border_radius=”none” column_link_target=”_self” column_position=”default” advanced_gradient_angle=”0″ gradient_direction=”left_to_right” overlay_strength=”0.3″ width=”1\/1″ tablet_width_inherit=”default” tablet_text_alignment=”default” phone_text_alignment=”default” animation_type=”default” bg_image_animation=”none” border_type=”simple” column_border_width=”none” column_border_style=”solid” gradient_type=”default”][vc_column_text]\n

FAQs<\/h1>\n[\/vc_column_text][\/vc_column][\/vc_row][vc_row type=”full_width_background” full_screen_row_position=”middle” column_margin=”default” column_direction=”default” column_direction_tablet=”default” column_direction_phone=”default” scene_position=”center” top_padding=”50″ text_color=”dark” text_align=”left” row_border_radius=”none” row_border_radius_applies=”bg” overflow=”visible” advanced_gradient_angle=”0″ overlay_strength=”0.3″ gradient_direction=”left_to_right” shape_divider_position=”bottom” bg_image_animation=”none” gradient_type=”default” shape_type=””][vc_column column_padding=”no-extra-padding” column_padding_tablet=”inherit” column_padding_phone=”inherit” column_padding_position=”all” column_element_spacing=”default” background_color_opacity=”1″ background_hover_color_opacity=”1″ column_shadow=”none” column_border_radius=”none” column_link_target=”_self” column_position=”default” gradient_direction=”left_to_right” overlay_strength=”0.3″ width=”1\/6″ tablet_width_inherit=”default” tablet_text_alignment=”default” phone_text_alignment=”default” animation_type=”default” bg_image_animation=”none” border_type=”simple” column_border_width=”none” column_border_style=”solid”][\/vc_column][vc_column column_padding=”no-extra-padding” column_padding_tablet=”inherit” column_padding_phone=”inherit” column_padding_position=”all” column_element_spacing=”default” background_color_opacity=”1″ background_hover_color_opacity=”1″ column_shadow=”none” column_border_radius=”none” column_link_target=”_self” column_position=”default” gradient_direction=”left_to_right” overlay_strength=”0.3″ width=”2\/3″ tablet_width_inherit=”default” tablet_text_alignment=”default” phone_text_alignment=”default” animation_type=”default” bg_image_animation=”none” border_type=”simple” column_border_width=”none” column_border_style=”solid”][vc_column_text]\n

Tickets<\/h2>\n[\/vc_column_text][toggles style=”minimal_shadow”][toggle color=”Default” heading_tag=”h5″ title=”What does the Cap Roig Festival ticket include?”][vc_column_text]The ticket includes access to the concert, to the gardens and to our Village where you will find a wide gastronomic offer.[\/vc_column_text][\/toggle][toggle color=”Default” heading_tag=”h5″ title=”Can I buy my tickets on site?”][vc_column_text]You can buy your tickets both on our website and at the festival’s box office during the dates and times when the festival is open, as long as there is availability and the concert is not sold out. Even so, to avoid running out of tickets, we recommend you to buy them in advance on our website.[\/vc_column_text][\/toggle][toggle color=”Default” heading_tag=”h5″ title=”I have not received the tickets in the mail.”][vc_column_text]In case you do not receive the ticket by email, you can write to ticketing@clippersmusic.org<\/a> specifying the name of the festival, the concert and the email with which the tickets were purchased.[\/vc_column_text][\/toggle][toggle color=”Default” heading_tag=”h5″ title=”What can I do if I can’t find my ticket?”][vc_column_text]If you can’t find your ticket, we recommend checking your junk mailbox first. Then, if you have the locator, you can ask us to resend your tickets to the following link<\/a>. If you do not have the locator, you can write to us at ticketing@clippersmusic.org<\/a> specifying the name of the festival, the concert and the email with which the tickets were purchased. There is also the possibility to reprint the tickets at the box office on the day of the concert, indicating the email address you used to buy them.[\/vc_column_text][\/toggle][toggle color=”Default” heading_tag=”h5″ title=”What are the official sales channels where I can buy tickets for the festival?”][vc_column_text]The official sales channel for tickets is our own festival website<\/a> and the artist’s official website.<\/p>\n

Any other channel selling tickets is considered unofficial and unreliable.[\/vc_column_text][\/toggle][toggle color=”Default” heading_tag=”h5″ title=”Which payment methods can I use?”][vc_column_text]Tickets can only be purchased on our website by credit card. You can pay in cash or by credit card at the festival’s ticket office.[\/vc_column_text][\/toggle][\/toggles][\/vc_column][vc_column column_padding=”no-extra-padding” column_padding_tablet=”inherit” column_padding_phone=”inherit” column_padding_position=”all” column_element_spacing=”default” background_color_opacity=”1″ background_hover_color_opacity=”1″ column_shadow=”none” column_border_radius=”none” column_link_target=”_self” column_position=”default” gradient_direction=”left_to_right” overlay_strength=”0.3″ width=”1\/6″ tablet_width_inherit=”default” tablet_text_alignment=”default” phone_text_alignment=”default” animation_type=”default” bg_image_animation=”none” border_type=”simple” column_border_width=”none” column_border_style=”solid”][\/vc_column][\/vc_row][vc_row type=”full_width_background” full_screen_row_position=”middle” column_margin=”default” column_direction=”default” column_direction_tablet=”default” column_direction_phone=”default” scene_position=”center” top_padding=”100″ top_padding_tablet=”50″ text_color=”dark” text_align=”left” row_border_radius=”none” row_border_radius_applies=”bg” overflow=”visible” advanced_gradient_angle=”0″ overlay_strength=”0.3″ gradient_direction=”left_to_right” shape_divider_position=”bottom” bg_image_animation=”none” gradient_type=”default” shape_type=””][vc_column column_padding=”no-extra-padding” column_padding_tablet=”inherit” column_padding_phone=”inherit” column_padding_position=”all” column_element_spacing=”default” background_color_opacity=”1″ background_hover_color_opacity=”1″ column_shadow=”none” column_border_radius=”none” column_link_target=”_self” column_position=”default” gradient_direction=”left_to_right” overlay_strength=”0.3″ width=”1\/6″ tablet_width_inherit=”default” tablet_text_alignment=”default” phone_text_alignment=”default” animation_type=”default” bg_image_animation=”none” border_type=”simple” column_border_width=”none” column_border_style=”solid”][\/vc_column][vc_column column_padding=”no-extra-padding” column_padding_tablet=”inherit” column_padding_phone=”inherit” column_padding_position=”all” column_element_spacing=”default” background_color_opacity=”1″ background_hover_color_opacity=”1″ column_shadow=”none” column_border_radius=”none” column_link_target=”_self” column_position=”default” gradient_direction=”left_to_right” overlay_strength=”0.3″ width=”2\/3″ tablet_width_inherit=”default” tablet_text_alignment=”default” phone_text_alignment=”default” animation_type=”default” bg_image_animation=”none” border_type=”simple” column_border_width=”none” column_border_style=”solid”][vc_column_text]\n

Accesses<\/h2>\n[\/vc_column_text][toggles style=”minimal_shadow”][toggle color=”Default” heading_tag=”h5″ title=”Is the site prepared for people with reduced mobility?”][vc_column_text]Yes, the venue has PRM access and a special area in the auditorium to enjoy the concert.[\/vc_column_text][\/toggle][toggle color=”Default” heading_tag=”h5″ title=”Can I leave and re-enter?”][vc_column_text]If you leave the venue, you will not be allowed to re-enter.[\/vc_column_text][\/toggle][toggle color=”Default” heading_tag=”h5″ title=”What happens in case of rain?”][vc_column_text]Weather conditions allowing, the activity will continue as planned. The established protocols will be followed depending on the degree of intensity.[\/vc_column_text][\/toggle][toggle color=”Default” heading_tag=”h5″ title=”Are toilet facilities available on the site?”][vc_column_text]Yes, Cap Roig has a health service point. If you need urgent attention, please ask the organisation’s staff.[\/vc_column_text][\/toggle][toggle color=”Default” heading_tag=”h5″ title=”Which objects are not allowed?”][vc_column_text]Professional cameras or video cameras, motorbike helmets, selfie sticks, large bags or suitcases, scooters, skateboards or bicycles, chairs or stools are not allowed in the venue. It is also forbidden to enter the venue with reusable bottles (plastic, glass or metal), or to eat or drink in the auditorium.[\/vc_column_text][\/toggle][toggle color=”Default” heading_tag=”h5″ title=”Is smoking allowed on the venue?”][vc_column_text]Smoking is not allowed in the whole premises.[\/vc_column_text][\/toggle][toggle color=”Default” heading_tag=”h5″ title=”Are pets allowed on the site?”][vc_column_text]Pets are not allowed on the premises.[\/vc_column_text][\/toggle][\/toggles][\/vc_column][vc_column column_padding=”no-extra-padding” column_padding_tablet=”inherit” column_padding_phone=”inherit” column_padding_position=”all” column_element_spacing=”default” background_color_opacity=”1″ background_hover_color_opacity=”1″ column_shadow=”none” column_border_radius=”none” column_link_target=”_self” column_position=”default” gradient_direction=”left_to_right” overlay_strength=”0.3″ width=”1\/6″ tablet_width_inherit=”default” tablet_text_alignment=”default” phone_text_alignment=”default” animation_type=”default” bg_image_animation=”none” border_type=”simple” column_border_width=”none” column_border_style=”solid”][\/vc_column][\/vc_row][vc_row type=”full_width_background” full_screen_row_position=”middle” column_margin=”default” column_direction=”default” column_direction_tablet=”default” column_direction_phone=”default” scene_position=”center” top_padding=”100″ top_padding_tablet=”50″ text_color=”dark” text_align=”left” row_border_radius=”none” row_border_radius_applies=”bg” overflow=”visible” advanced_gradient_angle=”0″ overlay_strength=”0.3″ gradient_direction=”left_to_right” shape_divider_position=”bottom” bg_image_animation=”none” gradient_type=”default” shape_type=””][vc_column column_padding=”no-extra-padding” column_padding_tablet=”inherit” column_padding_phone=”inherit” column_padding_position=”all” column_element_spacing=”default” background_color_opacity=”1″ background_hover_color_opacity=”1″ column_shadow=”none” column_border_radius=”none” column_link_target=”_self” column_position=”default” gradient_direction=”left_to_right” overlay_strength=”0.3″ width=”1\/6″ tablet_width_inherit=”default” tablet_text_alignment=”default” phone_text_alignment=”default” animation_type=”default” bg_image_animation=”none” border_type=”simple” column_border_width=”none” column_border_style=”solid”][\/vc_column][vc_column column_padding=”no-extra-padding” column_padding_tablet=”inherit” column_padding_phone=”inherit” column_padding_position=”all” column_element_spacing=”default” background_color_opacity=”1″ background_hover_color_opacity=”1″ column_shadow=”none” column_border_radius=”none” column_link_target=”_self” column_position=”default” gradient_direction=”left_to_right” overlay_strength=”0.3″ width=”2\/3″ tablet_width_inherit=”default” tablet_text_alignment=”default” phone_text_alignment=”default” animation_type=”default” bg_image_animation=”none” border_type=”simple” column_border_width=”none” column_border_style=”solid”][vc_column_text]\n

Minors<\/h2>\n[\/vc_column_text][toggles style=”minimal_shadow”][toggle color=”Default” heading_tag=”h5″ title=”Do minors pay admission?”][vc_column_text]The organizing company, in order to protect health and children, does not recommend attending the event for children under 4 years of age.<\/p>\n

In the event that parents\/guardians decide to attend the event for children under 4 years of age, it will always be under their company and responsibility, and they must leave the premises once the performance has ended.<\/p>\n

The company organizing the event informs that children older than 4 years (included) will have to purchase their own ticket and will not be able to enter with the ticket of the accompanying adult.<\/p>\n

In the sessions called Children there will be no age limitation to access the venue. In this case, only children under the age of 4 are excluded from purchasing their own ticket and as long as they do not occupy a seat.<\/p>\n

Children under the age of 16 (included) must be accompanied by an adult (father\/mother\/guardian), and fill in and hand in the corresponding access form for minors, certifying by presentation of ID, family book or passport the paternofilial relationship or responsibility over the minor.<\/p>\n

During the stay at the venue, both the accompanying person and the minor are required to present their ID or passport to the Organization’s staff who require it to prove their identity. Foreigners must bring the appropriate documents from their country of origin or their passport.<\/p>\n

During the entire stay at the site, the minor’s companion will be responsible for any action they take.<\/p>\n

The Organization informs that current legislation expressly prohibits the sale of alcohol and tobacco to minors under the age of 18.[\/vc_column_text][divider line_type=”No Line” custom_height=”20″][nectar_cta btn_style=”basic” heading_tag=”h6″ text_color=”#ffffff” button_color=”extra-color-2″ button_color_hover=”#f2f2f2″ button_border_thickness=”0px” link_type=”new_tab” alignment=”left” alignment_tablet=”default” alignment_phone=”default” constrain_group_3=”yes” constrain_group_4=”yes” display=”block” display_tablet=”inherit” display_phone=”inherit” link_text=”Minors model doc” url=”https:\/\/caproigfestival.com\/wp-content\/uploads\/2025\/03\/Model-Minors-CR25.pdf” padding_top=”15″ padding_bottom=”15″ padding_left=”25″ padding_right=”25″][\/toggle][\/toggles][\/vc_column][vc_column column_padding=”no-extra-padding” column_padding_tablet=”inherit” column_padding_phone=”inherit” column_padding_position=”all” column_element_spacing=”default” background_color_opacity=”1″ background_hover_color_opacity=”1″ column_shadow=”none” column_border_radius=”none” column_link_target=”_self” column_position=”default” gradient_direction=”left_to_right” overlay_strength=”0.3″ width=”1\/6″ tablet_width_inherit=”default” tablet_text_alignment=”default” phone_text_alignment=”default” animation_type=”default” bg_image_animation=”none” border_type=”simple” column_border_width=”none” column_border_style=”solid”][\/vc_column][\/vc_row][vc_row type=”full_width_background” full_screen_row_position=”middle” column_margin=”default” column_direction=”default” column_direction_tablet=”default” column_direction_phone=”default” scene_position=”center” top_padding=”100″ top_padding_tablet=”50″ text_color=”dark” text_align=”left” row_border_radius=”none” row_border_radius_applies=”bg” overflow=”visible” advanced_gradient_angle=”0″ overlay_strength=”0.3″ gradient_direction=”left_to_right” shape_divider_position=”bottom” bg_image_animation=”none” gradient_type=”default” shape_type=””][vc_column column_padding=”no-extra-padding” column_padding_tablet=”inherit” column_padding_phone=”inherit” column_padding_position=”all” column_element_spacing=”default” background_color_opacity=”1″ background_hover_color_opacity=”1″ column_shadow=”none” column_border_radius=”none” column_link_target=”_self” column_position=”default” gradient_direction=”left_to_right” overlay_strength=”0.3″ width=”1\/6″ tablet_width_inherit=”default” tablet_text_alignment=”default” phone_text_alignment=”default” animation_type=”default” bg_image_animation=”none” border_type=”simple” column_border_width=”none” column_border_style=”solid”][\/vc_column][vc_column column_padding=”no-extra-padding” column_padding_tablet=”inherit” column_padding_phone=”inherit” column_padding_position=”all” column_element_spacing=”default” background_color_opacity=”1″ background_hover_color_opacity=”1″ column_shadow=”none” column_border_radius=”none” column_link_target=”_self” column_position=”default” gradient_direction=”left_to_right” overlay_strength=”0.3″ width=”2\/3″ tablet_width_inherit=”default” tablet_text_alignment=”default” phone_text_alignment=”default” animation_type=”default” bg_image_animation=”none” border_type=”simple” column_border_width=”none” column_border_style=”solid”][vc_column_text]\n

Location<\/h2>\n[\/vc_column_text][toggles style=”minimal_shadow”][toggle color=”Default” heading_tag=”h5″ title=”Where is the Cap Roig festival?”][vc_column_text]Cap Roig Festival is located in the Cap Roig Botanical Garden, Cam\u00ed del Rus, s\/n, Calella de Palafrugell.[\/vc_column_text][divider line_type=”No Line” custom_height=”20″][nectar_cta btn_style=”basic” heading_tag=”h6″ text_color=”#000000″ button_color=”extra-color-2″ button_color_hover=”#f2f2f2″ button_border_thickness=”0px” link_type=”new_tab” alignment=”left” alignment_tablet=”default” alignment_phone=”default” constrain_group_3=”yes” constrain_group_4=”yes” display=”block” display_tablet=”inherit” display_phone=”inherit” link_text=”Google Maps” url=”https:\/\/maps.app.goo.gl\/MiqA6SVkV9cgL85R9″ padding_top=”15″ padding_bottom=”15″ padding_left=”25″ padding_right=”25″][\/toggle][toggle color=”Default” heading_tag=”h5″ title=”Where can I park my car?”][vc_column_text]The festival has an outdoor parking area for customers.[\/vc_column_text][\/toggle][toggle color=”Default” heading_tag=”h5″ title=”Can I get there by public transport?”][vc_column_text]The festival is located in a natural area accessible only by private transport or walking from Calella de Palafrugell.[\/vc_column_text][\/toggle][\/toggles][\/vc_column][vc_column column_padding=”no-extra-padding” column_padding_tablet=”inherit” column_padding_phone=”inherit” column_padding_position=”all” column_element_spacing=”default” background_color_opacity=”1″ background_hover_color_opacity=”1″ column_shadow=”none” column_border_radius=”none” column_link_target=”_self” column_position=”default” gradient_direction=”left_to_right” overlay_strength=”0.3″ width=”1\/6″ tablet_width_inherit=”default” tablet_text_alignment=”default” phone_text_alignment=”default” animation_type=”default” bg_image_animation=”none” border_type=”simple” column_border_width=”none” column_border_style=”solid”][\/vc_column][\/vc_row][vc_row type=”full_width_background” full_screen_row_position=”middle” column_margin=”default” column_direction=”default” column_direction_tablet=”default” column_direction_phone=”default” scene_position=”center” top_padding=”100″ constrain_group_1=”yes” bottom_padding=”100″ top_padding_tablet=”50″ constrain_group_3=”yes” bottom_padding_tablet=”50″ text_color=”dark” text_align=”left” row_border_radius=”none” row_border_radius_applies=”bg” overflow=”visible” advanced_gradient_angle=”0″ overlay_strength=”0.3″ gradient_direction=”left_to_right” shape_divider_position=”bottom” bg_image_animation=”none” gradient_type=”default” shape_type=””][vc_column column_padding=”no-extra-padding” column_padding_tablet=”inherit” column_padding_phone=”inherit” column_padding_position=”all” column_element_spacing=”default” background_color_opacity=”1″ background_hover_color_opacity=”1″ column_shadow=”none” column_border_radius=”none” column_link_target=”_self” column_position=”default” gradient_direction=”left_to_right” overlay_strength=”0.3″ width=”1\/6″ tablet_width_inherit=”default” tablet_text_alignment=”default” phone_text_alignment=”default” animation_type=”default” bg_image_animation=”none” border_type=”simple” column_border_width=”none” column_border_style=”solid”][\/vc_column][vc_column column_padding=”no-extra-padding” column_padding_tablet=”inherit” column_padding_phone=”inherit” column_padding_position=”all” column_element_spacing=”default” background_color_opacity=”1″ background_hover_color_opacity=”1″ column_shadow=”none” column_border_radius=”none” column_link_target=”_self” column_position=”default” gradient_direction=”left_to_right” overlay_strength=”0.3″ width=”2\/3″ tablet_width_inherit=”default” tablet_text_alignment=”default” phone_text_alignment=”default” animation_type=”default” bg_image_animation=”none” border_type=”simple” column_border_width=”none” column_border_style=”solid”][vc_column_text]\n

Food & drink<\/h2>\n[\/vc_column_text][toggles style=”minimal_shadow”][toggle color=”Default” heading_tag=”h5″ title=”Is food and drink allowed on the site?”][vc_column_text]No food or drink is allowed on the premises. In our Village you will find an extensive gastronomic offer.[\/vc_column_text][\/toggle][toggle color=”Default” heading_tag=”h5″ title=”My diet is special, what services can I find at Cap Roig Festival?”][vc_column_text]There are different gastronomic alternatives at the food stands. You will find vegetarian, organic, gluten-free and vegan options.[\/vc_column_text][\/toggle][\/toggles][\/vc_column][vc_column column_padding=”no-extra-padding” column_padding_tablet=”inherit” column_padding_phone=”inherit” column_padding_position=”all” column_element_spacing=”default” background_color_opacity=”1″ background_hover_color_opacity=”1″ column_shadow=”none” column_border_radius=”none” column_link_target=”_self” column_position=”default” gradient_direction=”left_to_right” overlay_strength=”0.3″ width=”1\/6″ tablet_width_inherit=”default” tablet_text_alignment=”default” phone_text_alignment=”default” animation_type=”default” bg_image_animation=”none” border_type=”simple” column_border_width=”none” column_border_style=”solid”][\/vc_column][\/vc_row][vc_row type=”in_container” full_screen_row_position=”middle” column_margin=”default” column_direction=”default” column_direction_tablet=”default” column_direction_phone=”default” scene_position=”center” text_color=”dark” text_align=”left” row_border_radius=”none” row_border_radius_applies=”bg” overflow=”visible” overlay_strength=”0.3″ gradient_direction=”left_to_right” shape_divider_position=”bottom” bg_image_animation=”none”][vc_column column_padding=”no-extra-padding” column_padding_tablet=”inherit” column_padding_phone=”inherit” column_padding_position=”all” column_element_spacing=”default” background_color_opacity=”1″ background_hover_color_opacity=”1″ column_shadow=”none” column_border_radius=”none” column_link_target=”_self” column_position=”default” gradient_direction=”left_to_right” overlay_strength=”0.3″ width=”1\/1″ tablet_width_inherit=”default” tablet_text_alignment=”default” phone_text_alignment=”default” animation_type=”default” bg_image_animation=”none” border_type=”simple” column_border_width=”none” column_border_style=”solid”][nectar_global_section id=”4170″][\/vc_column][\/vc_row]\n","protected":false},"excerpt":{"rendered":"

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